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15 anni

Mission and values

Hera's goal is to be the best multiutility in Italy for its customers, workforce and shareholders. It aims to achieve this through further development of an original corporate model capable of innovation and of forging strong links with the areas in which it operates by respecting the local environment.

For Hera, being the best means inspiring the pride and trust of:

  • customers, who receive, thanks to Hera's responsiveness to their needs, quality services that satisfy their expectations;
  • the women and men who work at Hera, whose skills, engagement and passion are the foundation of the company's success;
  • shareholders, confident that the economic value of the company will continue to be generated, in full respect for the principles of social responsibility;
  • the areas in which Hera operates, where economic, social and  environmental health represent the promise of a sustainable future;
  • suppliers, key links in the value chain and partners for growth.
 
 

Ethic Values

  • Hera is a company whose actions are guided by considerations of correctness , honesty, fairness and impartiality in all its dealings. By sharing these principles, Hera establishes enduring relationships with its customers and suppliers, overall transparency in its dealings with third parties, and appropriate and fair-minded compensation for the work of its collaborators (Proud to be a honest, loyal group of people).

  • Hera is committed to keeping all stakeholders fully informed as to all actions at every corporate level. It shall provide this information fully, with all due clarity, in a timely manner. Hera sees transparency as a means of adopting management instruments conducive to dialogue with stakeholders with a view to meeting information and knowledge needs relative to the economic, social and environmental impacts of corporate activities (Clear and honest messages to all stakeholders).

  • Working for Hera means commitment to building relationships of trust with colleagues, and, more generally, with all stakeholders. Actions for the achievement of company objectives must be undertaken in a spirit of loyalty and efficacy, with each individual fully aware of the nature of his/her duties and responsibilities (Committed to the good of the company).

  • Everyone who works for Hera, at every level, is called upon to implement the Mission, Values and operating principles of the company on a daily basis, in every action taken. These are the foundations of strategic planning, company goals and operational management (Living up to our Mission and Values).

Principles

  • Hera is committed to combining the creation of economic and social value with satisfying the legitimate expectations of all those with whom it has dealings: customers, employees, shareholders, suppliers, institutions and local communities. Hera considers compliance with the principles of social responsibility a key element in its efforts toward sustainable development (Being a company that is built to last, to help improve society and the environment for future generations)

  • Customer satisfaction is a fundamental element for the growth of a group that wishes to be considered as a solutions provider, capable of understanding client needs and guaranteeing top-quality services. It is Hera's daily Mission to supply consistent and reliable responses to the expectations of its customers. Hera's organisational resources, professional approach and business culture are the outcome of its focus on listening to customers and serving their needs (Putting customers first, working to deserve their trust).

  • Hera is committed to pursuing its objectives quickly and efficiently through the application of the principle of optimisation across the board, from the management of human resources to the financial and technological resources used (Making the most of available resources).

  • Hera aims to introduce at various organisational levels all those aspects of innovation that are both "useful and possible" in the areas of technology, organisation, management and process. Hera is determined to work every day toward the concrete improvement of its operations and services, encouraging an attitude of changing for the better (Feeling like part of a team that generates ideas and improves things).

  • Hera is committed to making the most of everyone's experience and developing their skills, to promoting cooperation and the exchange of knowledge, so that work becomes a source of satisfaction and pride for people, as well as an important factor for the success of the business. Conduct in keeping with the company Mission and core Values will be rewarded, and dialogue will be encouraged so as ensure the circulation of information and the feeling of belonging to a united and integrated group (Sharing knowledge to improve both oneself and the company).

  • In pursuing its Mission, Hera will select business areas and development strategies to increase corporate value and market competitiveness. Differentiation on the basis of merit will be the guiding principle behind the recognition of the workforce (Choosing the most useful solution for growth).

Page updated 17 July 2017

 
 
An "Hera" that has been flowing for 15 years
 
Un'Hera che scorre da 15 anni
 
 
Shared value
 
Un bilancio di sostenibilità a valore condiviso 2016
 
 
Responsible services
 
Responsible services