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15 anni

Code of ethics

The Code of Ethics is a company social responsibility tool, a reference point and a guide for those working for Hera and those interested in pursuing its mission. The Code of Ethics is designed to shape the management of the Group according to the ethical values and operating principles defined in the Charter of Values, to promote unique guidelines for conduct targeted at meeting the needs of stakeholders and consolidating a positive company image.

In 2010, at the end of the experimental three-year period (started in 2008 with publication of the document), the company checked the document was up-to-date, coordinated by the Ethics Committee, the body responsible for the dissemination and implementation of the Code’s contents. In 2013, the company checked again the document was up-to-date.

The third update to the Code of Ethics was approved by the board of Directors of Hera S.p.A on 15 February 2017.

Since 2006 supplier qualification and assessment checks the technical, economic, and organisational quality requirements, compliance with environmental and safety regulations and corporate social responsibility requisites, as well as acceptance of the Group Code of Ethics.


Ethics Committee

The Ethics Committee, appointed by Hera S.p.A.’s Board of Directors on 14 May 2008, is responsible for monitoring the dissemination and implementation of the Code of Ethics.It receives reports on breaches of the Code, assessing whether or not it is possible to open proceedings.

At the meeting of Hera S.p.A.’s Board of Directors (renewed on 27 april 2017) on 10 may 2017 the company again appointed the members of the Ethics Committee.

The Ethics Committee is composed as follows:

Massimo Giusti, Director's Board of Hera S.p.A.
Filippo Bocchi, Head of Hera S.p.A.’s Corporate Social Responsibility Department
Mario Viviani, company social responsibility expert (external member).

At the meeting on 9 June 2017, the Committee elected Massimo Giusti as Chairman.


Reports to the Committee

Reports to the Ethics Committee
Other stakeholder1061110

In 2016 the Ethics Committee examined overall 22 reports.

The 7 feedback reports from workers can be categorised under 3 main headings: those focusing on internal customers and workers, worker response times and the relationship between colleagues.

In 6 cases, the Ethics Committee met/contacted the worker in order to investigate the report. In 2 of them, the Committee made recommendations to the sites involved on the need to provide a reply to the internal client and on the urgency of promoting dialogue between workers. For 6 of the reports, the Committee has been promoting solutions with the involvement of the sites involved and/or has encouraged collaboration and dialogue between those involved. In the remaining case, the Committee furnished a reply clarifying the query raised.

Reports from customers, which rose from 11 in November 2015 to 14 in 2016, involved 4 main issues, including estimated bills, the conduct of sales agency personnel, timescales for responding and/or delivering services, and communications that were not always clear and easy to understand. When handling the reports, the sites and companies concerned were always involved: Hera Comm, AcegasApsAmga and INRETE Distribuzione.

For 3 of the reports, the Committee held a meeting providing in-depth guidance on how sales agencies should manage databases.

For another 3 cases, the Ethics Committee sent the recommendations to the relevant directors/companies involved to encourage greater collaboration between the company's departments and with the aim of providing prompt and satisfactory feedback to the customer.

The Committee was also involved in running two seminars for raising awareness of corporate responsibility, involving the participation of more than 23 workers.

Page updated 24 March 2017

An "Hera" that has been flowing for 15 years
Un'Hera che scorre da 15 anni
Shared value
Un bilancio di sostenibilità a valore condiviso 2016
Responsible services
Responsible services