Hera develops and promotes corporate policies aimed at a balanced approach toward meeting the needs of all stakeholders.

With the annual publication of its Sustainability Report from 2003 onwards and the subsequent creation of a Corporate Social Responsibility Department, Hera has integrated corporate social responsibility into its strategy, seeing it as a valid tool with which to increase its competitiveness and a key element in achieving sustainable development over time.

Each of the company’s actions and relations with stakeholders is based on its mission, its values and its code of ethics. These form the strategic and cultural basis on which:

• Hera’s industrial plan is set out,
• results are reported clearly in the Sustainability Report,
• economic planning is defined each year,
• the incentive system for executives and managers (balanced scorecard system) is structured.

The balanced scorecard system, which involves all executives and managers of the Group and is connected to the incentive system, defines corporate strategies and social responsibility policies in terms of operating plans that are periodically monitored by the CEO.

Hera is making this journey towards sustainable development via a well-established process of involving its stakeholders, enabling one-to-one elucidations of legitimate requests to be integrated into corporate policy.