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In line with the past experience, the new Business Plan aims to create value for the main stakeholders through a growth strategy leveraging both internal and external lines. The Group has also set the evolution of its activities in order to improve the quality and resilience of the services offered to customers, focusing increasingly on customer experience and engagement. The strategy envisages a major infrastructural development and a further evolution of the service, with investments of € 3.12 billion (+ € 260m compared to the previous plan) in the period, to support an increase in EBITDA to 2022 up to € 1.165 billion of euro, 40% of which deriving from shared value activities.


In the first 9 months of the financial year results are still growing, thanks to the balanced contribution of all the business areas; Net Income, up by + 14.2%, shows an acceleration in growth compared to the first half of the year.

2017 Economic results - Comments of the President
Risultati economici 2017 - Il commento del Presidente del Gruppo Hera
2017 SR: Shared value
Valore condiviso al centro del bilancio di sostenibilità 2017
Sustainability in Hera
Un'Hera che scorre da 15 anni